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LogMeIn Rescue is a tool that technicians use to access remote computers and mobile devices. LogMeIn Rescue is safe and secure. All communication between the customer and the technician is SSL-encrypted. Click Here for the PDF Connection Guide.

1. The technician tells you a 6-digit code.
2. Type the code in the box labeled 'Enter your 6-digit code'.
3. Click Start Download.
   You are asked to download the Support-LogMeInRescue.exe applet.
4. Click Run to download the applet.
   The applet download should take about 15 to 30 seconds.
5. Click Run to execute the applet.
6. Once the applet is running, wait for the technician to activate your session.
7. You may be asked to give the technician permission to perform certain actions. Click Yes to grant permissions, or No to deny.

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What can you do during a Rescue session?

Exact capabilities may vary according to LogMeIn Rescue settings on the technician's side.

• Chat with the technician(s)
• View a detailed session log
• Allow or deny the technician the right to perform certain actions
• Send individual files to a technician
• Change the display font size
• Revoke permissions, such as remote control or file management, from the technician by clicking the large X in the upper-left corner
• End a session by clicking the small X in the upper-right corner